Privacy Policy

Privacy Policy

Effective Date: 20 January 2025


SendZa (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use the SendZa platform, website, and related services.


1. Information We Collect

We may collect the following types of information:


1.1 Personal Information

  1. Name and surname
  2. Email address
  3. Phone number
  4. Business name and details
  5. Billing and subscription information


1.2 Usage & Technical Information

  1. Login activity
  2. IP address
  3. Browser and device information
  4. Platform usage data (features used, message volumes, automation activity)


1.3 Customer Data

When you use SendZa, you may upload or process contact information of your own customers. You remain the owner and controller of this data.


2. How We Use Your Information

We use collected information to:

  1. Provide and operate the SendZa platform
  2. Manage subscriptions, billing, and account access
  3. Enable WhatsApp automation, campaigns, and AI features
  4. Improve platform performance and user experience
  5. Communicate important service updates and reminders
  6. Provide customer support and technical assistance


3. Data Sharing & Disclosure

We do not sell or rent your personal data.

We may share information only when:

  1. Required to operate core services (e.g. hosting, payment processing)
  2. Required by law or regulatory authorities
  3. Necessary to prevent fraud, abuse, or security threats

All third-party service providers are required to handle data securely and confidentially.


4. Data Storage & Security

We implement appropriate technical and organizational measures to protect your data, including:

  1. Secure servers
  2. Access controls
  3. Encrypted connections where applicable

While we take security seriously, no system is 100% secure, and users acknowledge this risk.


5. Data Retention

We retain personal data only for as long as necessary to:

  1. Provide our services
  2. Meet legal and accounting requirements

You may request deletion of your account and associated data, subject to legal obligations.


6. Your Rights

You have the right to:

  1. Access your personal data
  2. Request correction of inaccurate data
  3. Request deletion of your data
  4. Object to or restrict certain processing activities

Requests can be sent to our support team (see contact details below).


7. Cookies & Tracking

SendZa may use cookies or similar technologies to:

  1. Improve functionality
  2. Analyse usage patterns
  3. Enhance user experience

You can control cookies through your browser settings.


8. Third-Party Services

SendZa integrates with third-party platforms such as WhatsApp and payment providers. Your use of those services is also subject to their respective privacy policies.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of SendZa constitutes acceptance of the updated policy.


10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Support Email: Support@sendza.co.za